We ship worldwide from our logistics center in Korea. Orders are processed from 9 AM to 5 PM KST. Orders received after this time will be processed on the next business day.

You can check if there is an official distributor in your country by using the STORE LOCATOR. Ordering from them might help you receive your products more quickly.

We ship to the following countries:

North America:

• United States
• Canada
• Mexico

South America:

• Brazil
• Colombia
• Chile

Europe:

• United Kingdom
• Germany
• France
• Spain
• Italy
• Netherlands
• Portugal
• Russia

Asia:

• South Korea
• Japan
• China
• Taiwan
• Hong Kong
• Singapore
• Malaysia
• Thailand
• Indonesia
• Philippines
• Vietnam
• Kazakhstan
• Nepal
• Uzbekistan

Oceania:

• Australia
• New Zealand

For specific inquiries regarding shipping to your country, please contact our customer service team at cs@elysialab.com.

Returns and Exchanges: Refer to our Returns & Exchanges policy for details on FAQs > Returning or exchanging products.

Lost or Delayed Orders: Contact us at cs@elysialab.com for assistance with delayed or lost orders.

Delivery times vary by destination:

• Orders within Korea: 2-5 business days
• International orders: 5-21 business days
  

For international shipping, delivery times can vary significantly due to local conditions or customs issues. Please keep this in mind before placing your order.

Shipping fees are calculated based on the weight of the ordered products and the destination country. Additional customs duties and taxes may apply depending on the country's regulations.

Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress. Alternatively, you can track your shipment from the "My Orders" section on our website.

Contact us at cs@elysialab.com for assistance. Our customer service team is available during business hours (9AM to 5PM) to assist with any shipping-related questions or issues.