Q: How can I contact your customer service team?

A: You can contact our customer service team via email at cs@elysialab.com. Our team is available from Monday to Friday, 9 AM to 5 PM EST, and we also offer support during North American business hours to accommodate our international customers.

Q: What is ElysiaLab2.0?

A: ElysiaLab2.0 is a professional cosmetics brand based in Korea, specializing in premium products for eyelashes. Our brand has undergone rebranding to usher in a new era of professional cosmetics, showcasing our commitment to innovation and excellence.

Q: Why is the brand named ElysiaLab2.0?

A: The "2.0" signifies our rebranding journey, reflecting our vision to open a new world of professional cosmetics with enhanced products and cutting-edge technology.

Q: Where is your company located?

A: Our company is headquartered in Korea.

Q: Are your products safe to use?

A: Yes, all of our products are rigorously tested to ensure they are safe for use. We adhere to the highest standards of quality and safety.

Q: Are your products vegan and eco-friendly?

A: Yes, all ElysiaLab2.0 products are vegan, eco-friendly, and cruelty-free. We are committed to creating high-quality cosmetics that are kind to both the environment and animals.

Q: What types of products do you offer?

A: We offer a wide range of products for eyelashes, including lash lifting products, eyelash extensions, serums, and accessories.

Q: What is the Eco Lash Lift System?

A: The Eco Lash Lift System is our most representative product, using only EWG grade 1 ingredients, except for the reducing agent. The reducing agent used is cysteamine, known to be the safest and most expensive to date. This 8-step system is designed to enhance the skills of professionals, ensure the longevity and safety of the results, and increase customer satisfaction.

Q: Are your products cruelty-free?

A: Yes, all of our products are cruelty-free and we do not test on animals.

Q: Can I use your products if I have sensitive skin?

A: Yes, we have products formulated specifically for sensitive skin. Please check the product descriptions for more details.

Q: Do your eyelash glue contain latex?

A: No, our eyelash adhesives are latex-free and hypoallergenic.

Q: What makes your products premium?

A: Our products are crafted using high-quality ingredients and the latest technology, ensuring superior performance and results. They are designed to meet the needs of professionals and enthusiasts alike.

Q: How can I place an order?

A: You can place an order through our website by adding products to your cart and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I cancel or modify my order after it has been placed?

A: Order cancellations depend on the status of your order. Please contact our customer service team immediately at cs@elysialab.com to inquire about canceling your order.

Q: What payment methods are accepted?
A: We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I purchase products offline?

A: Yes, you can check if there is an official distributor in your country by using the Store Locator on our website. Ordering from them might help you receive your products more quickly.

Q: Do you ship internationally?

A: Yes, we ship our products worldwide. Shipping fees and delivery times may vary depending on the destination.

If your country is not listed in International shipping region, please contact our customer service team at cs@elysialab.com to see if we can accommodate your location.

Q: How long does delivery take?

A: Delivery times vary based on your location. Typically, domestic orders take 2-5 business days, while international orders may take 5-21 business days.

Q: How can I track my order?

A: Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress. Alternatively, you can track your shipment from the "My Orders" section on our website.

Q: What should I do if my order is delayed or lost?

A: If your order is delayed or lost, please contact our customer service team at cs@elysialab.com. We will investigate the issue and provide a resolution as quickly as possible.

Q: Where can I find more detailed shipping information?

A: For more detailed information about shipping, including delivery times, shipping fees, and international shipping policies, please refer to our Shipping Info page.

Q: What is your return policy?

A: We accept returns within 30 days of purchase if the product is defective or damaged. Due to the nature of cosmetics, returns are not accepted for products that have been opened or used unless there is a proven issue with the product's functionality.

Q: How do I return a product?

A: To return a product, please contact our customer service team at cs@elysialab.com to initiate the return process. They will provide you with instructions on how to send the product back.

Q: Can I exchange a product?

A: Yes, you can exchange a product within 30 days of purchase if it is defective or damaged. Please contact our customer service team at cs@elysialab.com for assistance with exchanges.

(TRAINING SERVICES WILL BE READY SOON IN AUGUST)

Q: Do you offer training on how to use your products?

A: Yes, we offer both online and offline training courses on how to use our products. These courses are designed to help professionals enhance their skills and provide the best results for their clients.

Q: How can I enroll in a training course?

A: You can enroll in our training courses through our website. Simply visit the Education section, choose the course you're interested in, and follow the enrollment instructions.

Q: What types of training courses do you offer?

A: We offer a variety of courses, including lash lifting techniques, eyelash extension application, and product usage. Both beginner and advanced levels are available.

Q: Are your training courses certified?

A: Yes, upon completion of our training courses, participants receive a certification that acknowledges their proficiency in the respective techniques.

Q: What can I do with your Ceritification?

A: Certified Salons, comprised of professionals who have completed our training, enjoy exclusive customer promotions and VIP event access. More info

Q: How can I become an official distributor for ElysiaLab2.0?

A: To become an official distributor, please fill out our distributor application form with your information. Our team will review your application and get in touch with you.

Q: What are the benefits of becoming an ElysiaLab2.0 distributor?

A: As an official distributor, you will have access to our products at wholesale prices. Additionally, we offer special discounted prices based on order volume. You will also receive marketing support and training to help you succeed in your market. For more detailed information, please refer to the About > Partnership > Distributor page on our website.

Q: Can I check if there is already an official distributor in my country?

A: Yes, you can check if there is an official distributor in your country by using the Store Locator on our website.

Q: What are the requirements to become a distributor?

A: Requirements may vary depending on the region and market conditions. Generally, we look for partners with experience in the beauty and cosmetics industry, a strong distribution network, and a commitment to promoting our brand values.

Q: How long does the application review process take?

A: The application review process typically takes 1 week. We will contact you as soon as we have reviewed your application.

Q: Who can I contact for more information about becoming a distributor?

A: For more information about becoming a distributor, please contact our customer service team at cs@elysialab.com.

1. What is the ElysiaLab2.0 Affiliate Program?
   Our Affiliate Program allows you to earn commissions by promoting our products. You receive a unique affiliate link to share, and you earn a commission on sales generated through that link.
   
2. How do I sign up for the Affiliate Program?
   To join, simply visit our website's Affiliate Program page, fill out the application form, and submit it. Once approved, you will receive your affiliate link and access to our marketing materials.
   
3. What commission rate can I earn?
   The specific rate and coupon information applicable to you will be available once you sign up for the program.
   
4. How can I increase my affiliate commission rate?
   We are currently finalizing our approach to adjusting commission rates. We will establish commission tiers to ensure they are fair and motivating. The specific rate applicable to you will be available once you sign up for the program, and we will update you with the details once they are finalized.
   
5. How do I track my earnings and performance?
   You can track your performance and earnings through our affiliate dashboard. Here, you can view your sales, commissions, and other important metrics in real-time.
   
6. When and how will I be paid?
   Payments are made on a monthly basis. We offer various payment options, including PayPal, Alipay, and Store Coupons. Details will be provided in your affiliate dashboard.
   
7. Can I promote ElysiaLab2.0 products on social media?
   Yes, you can promote our products on social media platforms. Make sure to follow our guidelines and use the approved marketing materials provided.
   
8. What should I do if I have issues with my affiliate account?
   If you encounter any issues or have questions about your affiliate account, please contact our support team at cs@elysialab.com for assistance.